Frequently Asked Questions
What non-medical home care services are provided?
Non-medical services are provided to individuals in their own homes and communities, who need assistance caring for themselves as a result of old age, sickness, disability and/or other inflictions. It could include: Companionship, Homemaking or Personal Care. Companionship may include providing good social company, encouragement and emotional support. Homemaking may include light housecleaning, laundry, meal preparation, transportation, companionship, respite and assistance with cleaning and household activities. Personal Care may include showering/bathing, personal hygiene, toileting, self-administering medications, grooming, dressing, transferring.
Who typically purchases home care services?
Home care services are purchased by a wide range of individuals. They include: the elderly, the housebound, the disabled, those with chronic illnesses, those with terminal illness, those who are recovering from acute illnesses or surgeries, those who are mentally or emotionally handicapped, family caregivers, accident victims, those requiring guidance with life skills, those requiring transportation and errand running, and those who require assistance with social outings.
Why home care?
Home care provides a wonderful sense of independence. It is definitely a cherished situation for many. There is a familiarity in the home like no other place. The reality is that home care can be more economical than other options.
How are your caregivers selected to work for you?
We have a rigorous process of selecting only those who have a passion to serve as a quality caregiver. We take into account integrity, compassion, and verifiable professional experience. All caregivers are criminal background checked and are bonded and insured. Department of Motor Vehicle driving records are assessed and applicants need to furnish proof of a tuberculosis screening. Our caregiver employees are listed on the California Home Care Aide Registry, part of the California Home Care Services Bureau -California Department of Social Services.
During the in-home assessment, what occurs?
This free service is designed to allow the client to share his/her lifestyle, medical conditions, and interests. It allows us to become familiar with the client. Client goals as well as routine challenges are shared. We gather information such as daily routines, and preferences for care. Components of a scope of care begin to take shape. We emphasize providing a custom made care plan. The key is that it is client-directed, based on client’s needs. It is also a time whereby we discuss matching a caregiver with a client. Factors such as personality, interests and culture play a part in our matching your preferences.
What happens if the caregiver becomes ill, has an emergency or goes on vacation?
A replacement caregiver will be immediately provided to fill in should this occur. Your satisfaction is our highest priority. We will make every effort to consistently match caregivers based on skill level.
If I am not satisfied with the caregiver, what can be done?
We will provide you with others until you are completely satisfied with your caregiver.
How will I pay for services?
We accept Visa, Mastercard, and we charge your credit card the day after service is provided.
How soon will I begin to receive services?
First an in-home assessment is completed. We then match you with a caregiver, usually within 1 – 3 business days.
Will insurance cover the cost of non-medical home care?
In some instances long term care insurance policies will cover services after the deductible has been satisfied. Your policy may make provision for this. It is best for you to check with your insurance carrier.
How do I arrange for service to begin?
Please contact our office found at the top right of this page or you can fill out the contact form on our home page to email us your information. A representative from our company will contact you to answer your questions. An in-home assessment is the next step.
How do you match caregivers with clients?
From the in-home consultations, we have an idea of your interests, your preferences. We match our caregivers to clients based on the needs of the client and the background and skills of the caregiver.
Are your caregivers insured?
Yes. All caregivers are bonded. Our agency carries liability insurance. Every employee is covered by Workers' Compensation insurance.